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But there might still be a way you can recover the data on the external drive. Unfortunately, if none of those options has worked and you continue having the external hard drive not showing up problem, then it could have crashed, or be well and truly broken. If it is visible, then click the option to Mount, which should make it visible on the desktop and in the External Drives option in the Finder menu. Disk Utility is within System Preferences, or you can find it using Spotlight.
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